1. Order processing
Please allow 3 to 5 days for order fulfillment. You’ll receive a tracking email as soon as your order ships if it is outside of the GTA.
2. Cold-chain shipping
Every order ships cold chain, in an insulated package with ice packs, and is tracked to your door. Packaging is discreet and carries no product name. Refrigerate your products as soon as they arrive.
3. Shipping costs and destinations
Available destinations, shipping options and costs are shown at checkout before you pay.
4. Delivery address
Please check your shipping details before ordering. We’re not responsible for delays or losses caused by an incorrect address, or for courier delays.
5. Changes and cancellations
Orders can be changed or cancelled only before they’re processed. Contact us right away. Cancelled orders are refunded in full to the original payment method. Processed orders cannot be changed or cancelled.
6. Final sale
Because our products are temperature-sensitive, all sales are final once an order has shipped. Returns are not accepted, except where required by law.
7. Damaged, incorrect or temperature-compromised orders
If your order arrives damaged, incorrect, or with its cold-chain packaging compromised, email us within 24 hours of delivery with your order number, a short description and clear photos. Once reviewed, we’ll send a replacement or issue store credit.
8. Lost packages
If tracking shows your package as lost, contact us and we’ll work with the courier to resolve it.